CMA Connect - Myrtle House
Providing free, accessible debt advice and empowering individuals to take control of their financial futures
At Myrtle House, we recognise that financial pressure is often closely linked with food insecurity, wellbeing, and household stability. That’s why, as part of our wider Money Support Project, we provide local, dignity-led money guidance alongside practical community support.
Through our partnership with Community Money Advice, we deliver CMA Connect – Myrtle House, offering free, confidential, and personalised money and debt guidance within a trusted community setting. This support is practical, relational, and focused on helping people understand their options, stabilise their situation, and take manageable next steps toward greater financial resilience.
How to Access Support
Step 1: Get in Touch or Visit a Community Life Hub
If money worries or debt feel overwhelming, the first step is to get in touch with Myrtle House or visit one of our Community Life Hubs. Our team will listen, understand your situation, and arrange an initial conversation to explore what support would be most helpful for you.
Step 2: Meet with a CMA Connect Money Mentor
Through the Money Support Project, you can meet with a trained CMA Connect Money Mentor who will work with you confidentially to understand your financial situation. Together, you’ll explore your options, identify practical next steps, and build a realistic plan to improve stability and financial wellbeing.
Support is practical, non-judgemental, and paced around your circumstances.
Step 3: Ongoing Support and Follow-Up
Building financial stability is often a process, not a single appointment. We offer ongoing support where appropriate, including follow-up sessions, check-ins, and connection to workshops or additional practical assistance. Our aim is to walk alongside you as you build confidence, strengthen your situation, and move toward longer-term resilience.
How We Can Help
Personalised Debt and Money Support
Everyone’s financial situation is different, so our support is tailored to each person’s circumstances. Our trained CMA Connect Money Mentors offer one-to-one, confidential guidance, taking time to understand your situation, identify the most urgent pressures, and agree practical next steps together.
Support may include help with budgeting, prioritising debts, setting up affordable repayment arrangements, and understanding available debt solution options. Where specialist or regulated debt solutions are required, we help people explore appropriate routes and connect with trusted specialist services.
Our focus is on practical, manageable progress — helping people stabilise their situation and build greater financial resilience over time.
Budgeting Guidance
A key part of building financial stability is understanding how money is coming in and going out. Our CMA Connect Money Mentors offer practical, one-to-one support to help people develop realistic personal budgets that prioritise essential living costs — such as food, housing, and utilities — while making manageable plans around existing debts and commitments.
We provide hands-on, supportive guidance and simple financial skills that help people feel more confident managing day-to-day finances. The aim is not just short-term control, but longer-term financial capability and resilience.
Support with Creditor Communication
Dealing with creditors or collection agencies can feel overwhelming. Through CMA Connect, our trained Money Mentors work alongside Community Money Advice Hub Advisors to support people in understanding their options and, where appropriate, communicating with creditors.
Money Mentors provide practical, relational support, while Hub Advisors offer specialist debt advice and guidance where needed. Together, they help people explore affordable repayment arrangements, request reviews of interest or charges, and consider suitable debt solution routes.
This joined-up approach provides both personal support and specialist expertise — reducing pressure and creating breathing space while longer-term stability plans are developed.
Emotional and Practical Support
Money pressure can affect emotional wellbeing as well as finances. Worry about bills and debt often brings stress, anxiety, and isolation. At our Community Life Hubs, we provide welcoming, supportive spaces where people can talk openly about money concerns without judgement.
Our Money Mentors walk alongside each person throughout the process, offering practical help and supportive listening, and coordinating with Community Money Advice Hub Advisors when specialist input is needed. This means people receive both relational support and expert guidance, not just one or the other.
We believe money support works best when it is both practical and relational — strengthening confidence, reducing isolation, and supporting longer-term financial resilience.
Ongoing Assistance
Addressing debt and financial pressure is often a process that takes time. We offer ongoing support where appropriate, including follow-up sessions and check-ins, so people feel supported as they put plans into action and strengthen their financial stability.
Through the Money Support Project, our Money Mentors continue to walk alongside each person, providing practical encouragement and coordination, while Community Money Advice Hub Advisors provide specialist input when needed. This joined-up model combines relational support with expert guidance, helping people make steady, manageable progress.
Our aim is not just to ease immediate pressure, but to help people build the skills, confidence, and practical foundations that support longer-term financial resilience and wellbeing. Through our partnership with Community Money Advice, we are able to offer both compassionate local support and access to specialist expertise — working together to help people move toward greater security and stability.
Building a Stronger Financial Future
Our work goes beyond short-term help. We aim to support lasting, practical change by combining money guidance, skills-building, and community-based support. Whether someone is addressing debt, strengthening their budgeting skills, or reconnecting with supportive networks, our focus is on building confidence, stability, and long-term financial resilience.
If you or someone you know would benefit from money support, we encourage you to get in touch or visit a Community Life Hub. Myrtle House offers a welcoming, non-judgemental place to start that conversation. Together with our partners and community, we are working to reduce financial pressure, strengthen resilience, and support people and communities to move forward with greater security and hope.