Lived Experience Shaping Services
One member of our lived experience group first came to Myrtle House seeking practical support during a time of difficulty.
As their situation became more stable, they chose to become more involved in the community. Drawing on their own experience of accessing support, they began contributing to conversations about how services are designed and delivered.
Their insight has directly influenced improvements to access, welcome, and dignity across our Community Life Hubs and wider support programmes. By highlighting barriers and sharing what made support feel safe and accessible, they have helped shape more responsive services.
This story shows how embedding lived experience strengthens service design — ensuring support is shaped not only by policy and process, but by real life.
